Troubleshooting: Basic debugging process
In the case the Live Composer is not working properly on your installation, please follow this basic debugging procedure:
- Open your website for editing in a private/incognito mode. Check if it's any different.
- Try to deactivate all the other plugins for a minute and see if Live Composer works as expected? This way you can see if any other plugins cause the issue.
If there is a plugin conflict, please contact us and third-party plugin development about the issue. Most likely they have a JS-error in their code that breaks Live Composer.
- Try to activate a default WP theme for a minute and see if Live Composer works as expected? This way you can see if there is a problem with your theme. If there is a problem with the theme, please contact the theme developer. Most likely there is JS-error in their code that breaks Live Composer.
Why a third-party plugin or a theme can break the Live Composer functionality?
The Live Composer page builder is coded in JS language. This language is very strict about errors. If any theme or plugin generates a JS error, all the code in our plugin stop working properly. When opening a ticket regarding problems about plugin functionality, please mention the answer to the above three debugging checks.